Last Updated: April 25, 2022

These Terms of Service (“Terms”) apply to your use of the online services ( our “Services”) provided by Safe Families Network. (“SFN” or “we”). By accessing our websites or applications you agree to these Terms. If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver, do not access or use our Services.

If you have any questions about these Terms or our Services, please contact us at support@safefamiliesnetwork.com

1.Description of Services

SFN is a software via website and mobile application that stores Customer Data and facilitates the transmission and delivery of Customer Data as requested by you to various entities including governmental bodies.  SFN provides a method of communication between you and various entities in situations where the Customer Data is needed, including but not limited to filing reports with governmental bodies, search and rescue, and related activities.  To use this Service, you will interface with SFN software via the SFN website or mobile application, enter Customer Data, and request SFN’s products and services.  SFN will store the Customer Data and deliver the Customer Data to entities at your request.  SFN will also forward your request to fulfillment companies to deliver the products and services you requested. 

ALL THIRD PARTY SERVICE PROVIDERS OPERATE INDEPENDENTLY FROM SFN. SFN WILL NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY THIRD PARTY PROVIDER. SFN IS NOT RESPONSIBLE FOR ANY VIOLATIONS OF APPLICABLE LAWS BY ANY THIRD PARTY PROVIDER AND DOES NOT VERIFY ANY THIRD PARTY PROVIDER’S COMPLIANCE WITH APPLICABLE LAWS OR REGULATIONS. SFN HAS NO RESPONSIBILITY OR LIABILITY FOR ACTS BY ANY THIRD-PARTY SERVICE PROVIDER OTHER THAN AS STATED HEREIN.

2. Eligibility

You must be at least 13 years of age to access or use our Services. If you are under 18 years of age (or the age of legal majority where you live), you may only access or use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in connection with our Services. If you are accessing or using our Services on behalf of another person or entity, you represent that you are authorized to accept these Terms on that person or entity’s behalf and that the person or entity agrees to be responsible to us if you or the other person or entity violates these Terms.

3. User Accounts and Account Security

You will need to use your credentials (e.g., username and password) to access our Services. SFN is not responsible for any breach of security to your account. YOU REPRESENT AND WARRANT THAT YOU WILL HOLD SFN HARMLESS FOR ANY UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT.

4. Privacy

Please refer to our Privacy Policy for information about how we collect, use, store and disclose information about you.

5. Data

You grant to SFN a non-exclusive, irrevocable right to collect, store and use the Customer Data. “Customer Data” means any and all data provided by you to SFN pursuant to Customer’s use of the Services (including third party data, personally identifiable information and associated metadata transmitted to or from, or stored on, SFN’s system). You represent and warrant that SFN owns all rights in and to the collected and stored Customer Data.

6. Prohibited Conduct and Content

You will not violate any applicable law, contract, intellectual property or other third-party right or commit a tort, and you are solely responsible for your conduct while accessing or using our Services. You will not:

• Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
• Use or attempt to use another user’s account without authorization from that user and SFN;
• Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner;
• Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
• Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of our Services that you are not authorized to access;
• Develop or use any third-party applications that interact with our Services without our prior written consent, including any scripts designed to scrape or extract data from our Services;
• Upload or download any content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content during the Service;
• Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

7. Limited License; Copyright and Trademark

Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, service marks, logos, slogans and other content contained therein (collectively, the “SFN Content”) are owned by or licensed to SFN and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, SFN and our licensors reserve all rights in and to our Services and the SFN Content. You are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services and SFN Content for your own personal use; however, such license is subject to these Terms and does not include any right to (a) sell, resell or commercially use our Services or SFN Content; (b) copy, reproduce, distribute, publicly perform or publicly display SFN Content, except as expressly permitted by us or our licensors; (c) modify the SFN Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or SFN Content; (d) use any data mining, robots or similar data gathering or extraction methods; and (e) use our Services or SFN Content other than for their intended purposes. Any use of our Services or SFN Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein.

8. Feedback

Any questions, comments, suggestions, ideas, original or creative materials or other information you submit about SFN or Services (collectively, “Feedback”), is non-confidential and will become the sole property of SFN. We will own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

9. Copyright Complaints

We have a policy of limiting access to our Services and terminating the accounts of users who infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify SFN’s Designated Agent as follows:

Designated Agent:           Chris Kang

Address:                           10885 N.E. fourth Street STE: 700

Bellevue, WA 98004

Telephone Number:        425-635-1433

Fax Number:                    425-635-2418

E-Mail Address:               ckang@perkinscoie.com

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to SFN for certain costs and damages.

10. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless SFN and each of our respective officers, directors, agents, partners and employees (individually and collectively, the “SFN Parties”) from and against any loss, liability, claim, demand, damages (including damages relating to personal injury, death and harm to property), expenses or costs (“Claims”) arising out of or related to (a) your access to or use of our Services; (b) the collection and storage of Customer Data, (c) your Feedback; (d) your violation of these Terms; (e) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); (f) any dispute or issue between you and any third party, third party service provider, or other third party merchant; (g) your conduct in connection with our Services. You agree to promptly notify SFN Parties of any third party Claims, cooperate with SFN Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees).  You also agree that the SFN Parties will have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and SFN or the other SFN Parties.

11. Disclaimers

We do not control, endorse or take responsibility for any products or services sold or linked to by our Services.

Your use of our Services is at your sole risk. Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, SFN does not represent or warrant that our Services are accurate, complete, reliable, current or error-free. While SFN attempts to make your access to and use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of Services.

SFN does not represent or warrant any third party services or products, including any food preparation and safety precautions. SFN is solely a provider of software that facilitates communication between you and a third party service provider. SFN does not verify any third party service provider’s compliance with applicable laws and regulations. You assume the entire risk as to the quality and performance of the products and services provided by third party service providers.

12. Limitation of Liability

SFN and the other SFN Parties will not be liable to you under any theory of liability—whether based in contract, tort, negligence, strict liability, warranty, or otherwise—for any indirect, consequential, exemplary, incidental, punitive or special damages, lost profits or other damages of any type or kind, including damages relating to harm to person (including death) and harm to property, even if SFN or the other SFN Parties have been advised of the possibility of such damages. To the extent a claim for liability (including the theories listed above) arise from the actions relating to third party service providers, then SFN and other SFN Parties will not be liable under any of the theories above and will not be liable for any action relating to gross negligence, intentional misconduct, and fraud of the third party service provider.

The total liability of SFN and the other SFN Parties, for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the amount paid, if any, by you to access or use our Services.

The limitations set forth in this section will not limit or exclude liability for the gross negligence, fraud or intentional misconduct of SFN or the other SFN Parties or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13. Release

To the fullest extent permitted by applicable law, you release SFN and the other SFN Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence, personal injury, death, or harm to property), arising out of or related to disputes between users and the acts or omissions of third parties. You expressly waive any rights you may have under any statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

14. Transfer and Processing Data

By accessing or using our Services, you consent to the processing, transfer and storage of information about you in and to the United States and other countries, where you may not have the same rights and protections as you do under local law.

15. Dispute Resolution; Binding Arbitration

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with SFN and limits the manner in which you can seek relief from us.

Except for small claims disputes in which you or SFN seek to bring an individual action in small claims court located in the county of your billing address or disputes in which you or SFN seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and SFN waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. Instead, all disputes arising out of or relating to these Terms or our Services will be resolved through confidential binding arbitration held in King County, Washington in accordance with the Streamlined Arbitration Rules and Procedures (“Rules”) of the Judicial Arbitration and Mediation Services (“JAMS”). You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason. 

You and SFN agree that any dispute arising out of or related to these Terms or our Services is personal to you and SFN and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.

You and SFN agree that these Terms affect interstate commerce and that the enforceability of this Section 14 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law.   As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Company agree that for any arbitration you initiate, you will pay the filing fee and Company will pay the remaining JAMS fees and costs.  For any arbitration initiated by Company, Company will pay all JAMS fees and costs.  You and SFN agree that the state or federal courts of the State of Washington and the United States sitting in King County, Washington have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. 

Any claim arising out of or related to these Terms or our Services must be filed within one year after such claim arose; otherwise, the claim is permanently barred, which means that you and SFN will not have the right to assert the claim. 

You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 15 by sending a written letter to SFN stating the same.  In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 16.

16. Governing Law and Venue

THESE TERMS AND YOUR ACCESS TO AND USE OF OUR SERVICES WILL BE GOVERNED BY AND CONSTRUED AND ENFORCED IN ACCORDANCE WITH THE LAWS OF WASHINGTON, WITHOUT REGARD TO CONFLICT OF LAW RULES OR PRINCIPLES (WHETHER OF WASHINGTON OR ANY OTHER JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION. ANY DISPUTE BETWEEN THE PARTIES THAT IS NOT SUBJECT TO ARBITRATION OR CANNOT BE HEARD IN SMALL CLAIMS COURT WILL BE RESOLVED IN THE STATE OR FEDERAL COURTS OF WASHINGTON AND THE UNITED STATES, RESPECTIVELY, SITTING IN KING COUNTY, WASHINGTON.

17. Changes to these Terms

We may make changes to these Terms from time to time. If we make changes, we will post the amended Terms to our Services and update the “Last Updated” date above. Unless we say otherwise in our notice, the amended Terms will be effective immediately and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop accessing and using our Services.

18. Termination

We reserve the right, without notice and in our sole discretion, to terminate your right to access or use our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.

19. Severability

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

20. Miscellaneous

These Terms constitute the entire agreement between you and SFN relating to your access to and use of our Services. The failure of SFN to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.